From “old school” stone craftsmanship to the latest in digital technology, Abbott Granite has what it takes to meet the needs of our customers.
Our sales account executives will guide you through the initial stone selection process. The detailed digital/manual templates, cutting, edging, and quality control are all monitored by a dedicated shop foreman complimented by state of the art operations software to assure that your project is delivered on time.
Lastly, our on-time installation team will complete your project for you to enjoy for years to come.
PHILOSOPHY OF SERVICE
At Abbott Granite, when we think of Service, we ask ourselves… How do I want to be treated as a Customer? What is important to me? It goes without saying that price and quality go hand and hand; but what makes us different beyond the price and quality? The answer is Service
Service encompasses everything from how we respect your opinion, how we respect your time, how we respect your property, and how we respect your budget.
At Abbott Granite, we pride ourselves in being customer focused. Taking the time to listen to your needs and budget with a professional sales team. Providing clear and accurate expectations of your project. Arriving within the time frames promised and leaving our job site cleaner than it was when we arrived.
Caring about our customer is the defining difference between other granite fabricators and Abbott Granite. This is our Philosophy of Service, this is our Commitment to you.
To be unsurpassed in earning and sustaining Customer Loyalty in all phases of our business by providing and demonstrating these values by:
- Putting honesty, respect and caring for each customer first.
- Keeping the promises we make or imply.
- Delivering “The experience you want”
- Being prompt, friendly, and attentive.
- Listening carefully to understand your needs and concerns.
- Never compromising safety, quality, or integrity.
- Providing a fair market price.
- Attracting and retaining the best teammates.
- Presenting a clean, professional and positive image.
This is the foundation to our success.